Refund policy
Returns
We accept returns of unopened items in their original condition within 14 days of delivery. Used or tampered goods will not be refunded. Opened goods cannot be returned, including opened jars of glaze, opened bags of clay or dry materials, and opened underglazes or stains.
To return an item, pack it securely and post it to GLOST Glaze Studio & Shop, Railway Arch 848, Brayards Road, Peckham, London SE15 2AG, United Kingdom. Return postage is at your cost and risk, so we recommend a tracked service, as we cannot refund goods that do not reach us. Refunds are made to your original payment method once the items reach us.
Damaged orders
If your order arrives damaged, email hello@glost-glaze.com with your order number and a photo of the damage and we will put it right.
Cancelling an online order
You can cancel an online order within 14 days of receiving your goods. Email hello@glost-glaze.com with your order number. Full details are in our Terms of Service.
Workshops
- Cancelled at least 8 weeks before the workshop date: full refund.
- Cancelled between 8 and 4 weeks before the workshop date: 50% refund.
- Cancelled less than 4 weeks before the workshop date: no refund.
Moving a booking to a different date is at our discretion and depends on the availability of future sessions.
Shop purchases
Items bought in person at the shop are covered by your statutory rights under the Consumer Rights Act 2015 and by the policies displayed in the shop.
None of this affects your statutory rights.